Be informed
about how we use your personal data — which is the purpose of this notice.
How Arkitectly collects, uses, and protects your personal data — and the rights you have over it under UK data protection law. We keep this in plain English, as we do everything else.
This notice explains what personal data Arkitectly (“we”, “us”, “our”) collects about you, how we use and protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to our website and to the design and planning services we provide.
Arkitectly is an architectural design and planning practice working on home extensions across South East England. For the personal data described in this notice, we are the “data controller” — meaning we decide how and why your data is used.
Our details are:
If you have any question about this notice or how we handle your data, please contact us using the details above.
We only collect what we need to answer your enquiry and deliver our services. Depending on how you interact with us, this may include:
We do not seek to collect any “special category” data (such as data about health, race or beliefs). Please don’t send us such information unless we have specifically asked for it. Our services are not directed at children, and we do not knowingly collect data about anyone under 18.
Under data protection law we must have a valid “lawful basis” for using your personal data. The table below sets out what we do, the data involved, and the basis we rely on.
Where we rely on “legitimate interests”, we have considered whether those interests are overridden by your rights — and we’ll always tell you what they are if you ask. If we ever need to use your data for a new purpose not covered here, we’ll update this notice and, where required, ask for your consent.
We do not currently send unsolicited marketing communications. If this changes in future, we will only send marketing — such as occasional updates about our services — to people who have consented to receive it, and you’ll be able to withdraw that consent at any time, including by emailing hello@arkitectly.co.uk or using the unsubscribe link in any message. We do not sell your data to third parties for their own marketing.
We do not sell your personal data. We share it only where necessary to deliver our services or meet our legal obligations, with:
We aim to keep your personal data within the UK. Some of our service providers may store or process data outside the UK. Where they do, we make sure an appropriate safeguard is in place — such as an adequacy decision, or the International Data Transfer Agreement (or UK Addendum to the EU Standard Contractual Clauses) approved for use in the UK — so your data receives an equivalent level of protection.
We keep personal data only for as long as we need it for the purposes set out above, then delete or anonymise it. In general:
The exact period can vary depending on the type of data and our legal obligations.
Our website uses cookies and similar technologies. Essential cookies keep the site working and don’t need your consent. Non-essential cookies — for example analytics that help us understand how the site is used — are only set with your consent, which you can give or withdraw through our cookie banner or your browser settings.
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access — including access controls, reputable cloud providers, and limiting access to those who need it. While no system can be completely secure, we keep our measures under review. If a personal data breach is likely to affect your rights, we’ll notify you and the ICO as the law requires.
Under the UK GDPR, you have a number of rights over your personal data. You have the right to:
To exercise any of these rights, email us at hello@arkitectly.co.uk. We won’t charge a fee in most cases, and we’ll respond within one month. We may need to verify your identity before acting on a request.
We’d always prefer the chance to put things right, so please contact us first if you have a concern about how we handle your data. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO):
We may update this notice from time to time to reflect changes in how we work or in the law. When we do, we’ll revise the “last updated” date at the top of the page, and where the change is significant we’ll bring it to your attention.
For anything relating to this notice or your personal data, please get in touch:
Book a free consultation and we’ll talk through your project, your site and what’s likely to win approval.